Reference

What Our Legal Terms Cover For You

wpsapp sets out how your account, wallet and personal details are handled once you sign in from Dhaka or anywhere else in Bangladesh.

Account TermsData HandlingWallet SecuritySupport Access
wpsapp What Our Legal Terms Cover For You
DATA AND SECURITY

How We Handle Data Behind Your Account

We treat your account details the way we'd want our own handled: kept only as long as they're needed for your wallet, your verification record and your transaction history, then scheduled for removal under our retention practice. Login sessions carry standard account-security steps such as OTP confirmation on new devices, and cookies on the site mostly hold functional session state — your lobby preferences, not a profile built to track you across other sites. If you want a copy of what we hold, or something corrected, support is the contact point; we log the request and respond through the same channel you used.

Data Retention

Account, wallet and transaction records are kept only as long as your account stays active or as needed for a verification or dispute check, then scheduled for removal.

Cookie Use

Cookies on wpsapp mainly hold session state and lobby preferences like your last-viewed game category; they aren't used to build advertising profiles across other sites.

Account Security Steps

New-device logins and withdrawal requests go through an OTP or verification check tied to your registered mobile number before they're approved.

Requesting A Change

To see, correct or ask about the data linked to your account, contact support directly — we handle the request through the same channel and confirm once it's done.

POLICY CONTACT

Where To Raise A Legal Or Account Question

Questions about your account terms don't need to sit behind game questions in a queue — we keep support open specifically for policy and data queries, whether that's a wallet dispute, a request to see what account data we hold, or a question about a clause in the current terms. Try live chat first for a quick read on a specific point; email works better when you need a written record for a payment or verification matter tied to bKash, Nagad or Rocket.

Team online

Live Chat

Open live chat from your account page for a fast read on a terms clause, a wallet mismatch, or a question about how a bKash or Nagad transaction was recorded against your account.

Support Email

Email us when you need a written trail — useful for a Rocket withdrawal dispute, a data access request, or anything you'd rather have documented outside a chat window.

Account Help Desk

Use the account help desk inside your dashboard for verification-linked questions, such as confirming which wallet is tied to your account before a withdrawal is approved.

Legal Questions We Get Asked Often

Here are the questions that come up most when someone reads our account terms closely — from wallet data to how a dispute gets handled, and where regional access stands.

Access depends on your local law and eligible region — if rules where you are restrict online wagering, we can't offer access there, so check your own local regulations before you sign up.

We keep only what's needed to match a deposit to your wallet and verify a later withdrawal; we don't store your mobile banking PIN or share wallet details outside account verification.

Contact support through live chat or email and ask for your account data directly; we log the request and get back to you through the same channel.

Yes — our account terms explain how a disputed round, a delayed Rocket withdrawal, or a wallet mismatch gets raised with support and checked before a decision is confirmed.

We update terms occasionally as payment options or account features change; any update carries a visible date on this page rather than a silent edit.

We don't publish RTP figures ourselves — where a game or its studio shows that data in-game, such as within a slot's info panel, that's the source to check.

Reach support immediately through live chat or email if you notice unfamiliar activity; we'll walk through the verification steps tied to your registered mobile number and wallet.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.